This Privacy Policy explains how pgslot collects, uses, stores, and protects your personal data as a registered player in Malaysia. Your privacy is our priority — we never sell your data to third parties. Please read this document carefully to fully understand your rights.
Six core principles that guide how pgslot manages your personal data.
All data transmitted between your device and pgslot servers is encrypted using 256-bit SSL — the same security technology used by Malaysian internet banking services such as Maybank2u and CIMB Clicks. Your personal and financial information is never transmitted in plain text.
Pgslot has never sold, rented, or traded players' personal data to third parties for marketing purposes, and never will. Your data belongs to you — pgslot uses it solely for the purposes you explicitly consented to at the time of registration or while using the platform.
Access to player personal data within pgslot's systems is strictly limited to staff who require it to perform their duties — such as the customer support and payment processing teams. All access is logged and continuously monitored to detect any anomalies.
Pgslot's Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means that as a Malaysian user, you have legally protected rights to access, correct, and request the deletion of your personal data held by pgslot.
You have full control over the marketing communications you receive from pgslot. You may opt out of any promotional emails or SMS notifications at any time through your account settings or by contacting the pgslot support team. Essential service-related communications cannot be unsubscribed from.
When you close your pgslot account, your personal data will be deleted or anonymised within a set period, except for data that must be retained for legal compliance, fraud prevention, or unresolved dispute resolution purposes. You may request data deletion by emailing the pgslot privacy team.
Quick Summary: pgslot collects your personal data solely for legitimate purposes — managing your account, processing payments, preventing fraud, and improving your platform experience. We do not sell your data. You may request access to your data or ask for it to be deleted at any time. Contact support@pgslot-app.net for any privacy-related enquiries.
Pgslot-app.net ("pgslot", "we", "us") is committed to protecting the privacy and personal data security of all registered players in Malaysia. This Privacy Policy explains in detail how we collect, process, store, share, and safeguard the information you provide when registering for and using the pgslot platform.
This Policy applies to all Users who access the pgslot platform via pgslot-app.net, including all sections of the platform — online slots, Live Casino, roulette, poker, lottery, and live Sports Betting. It also applies to communications between you and the pgslot customer support team via live chat, email, or any other supported communication channel.
The pgslot Privacy Policy is designed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how companies collect and process the personal data of Malaysian citizens and residents. By using the pgslot platform, you acknowledge that you have read and understood this policy.
This Privacy Policy forms part of your overall agreement with pgslot and should be read together with Terms & Conditions pgslot. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters of privacy, this Privacy Policy shall prevail.
Pgslot collects various types of personal data depending on how you interact with our platform. We only collect data that is strictly necessary for legitimate, stated purposes.
| Data Category | Type of Information | Collection Method |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender, nationality | Registration form, KYC process |
| Contact Details | Malaysian phone number, email address, residential address | Registration forms, profile updates |
| Financial Data | Payment method details (Touch 'n Go, GrabPay, DuitNow, FPX), deposit and withdrawal transaction history in MYR | Payment processing |
| Gaming Data | Game history, total wagers, wins and losses, game preferences | Automated platform activity |
| Technical Data | IP address, device type, operating system, web browser, cookie data, platform access logs | Automatic collection during use |
| Communication Data | Live chat conversation records, support emails, and feedback you have submitted to pgslot | Customer support interactions |
Pgslot does not collect sensitive data categories such as health information, biometric data, religious beliefs, political views, or criminal records, unless specifically required by applicable Malaysian law for regulatory compliance purposes.
The personal data we collect is used only for legitimate purposes directly related to the services you use. The following are the primary purposes for which pgslot processes data:
Pgslot processes your personal data on one or more valid legal bases in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
Pgslot does not sell, rent, or trade Users' personal data to any third party for marketing or other commercial purposes. Data sharing occurs only in limited circumstances and for legitimate purposes as follows:
Pgslot does not transfer User personal data outside Malaysia except to service providers located in countries with a level of data protection equivalent to or higher than Malaysia's, and only where such transfers are necessary to deliver the services requested by the User. In all cases of international data transfers, pgslot ensures that appropriate contractual safeguards are in place.
Pgslot uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure account security. Cookies are small text files stored on your device when you visit pgslot-app.net.
Pgslot uses the following categories of cookies:
You can control and manage cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the pgslot platform. For more information on managing cookies in popular browsers such as Chrome, Safari, or Firefox, refer to your browser's help section.
Retention Period: pgslot retains Users' personal data for as long as your account is active and for a reasonable period after account closure, depending on the type of data and applicable legal compliance requirements:
Security Measures: pgslot implements a range of technical and organisational security measures to protect User personal data against unauthorised access, disclosure, alteration, or destruction:
Should pgslot identify a personal data breach that may affect the rights and freedoms of Users, we will take the necessary steps in accordance with Malaysia's PDPA notification requirements. This includes notifying affected Users as soon as possible with details on the nature of the breach, the data involved, and the actions being taken by pgslot.
As a registered Malaysian player, you have the following rights regarding your personal data held by pgslot, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
To exercise any of the rights above, please contact the pgslot privacy team by email at support@pgslot-app.net, stating the right you wish to exercise and providing sufficient information for us to verify your identity. pgslot will respond to your request within 21 working days. In complex cases, this period may be extended by a further 2 months, and we will notify you if such an extension is required.
Pgslot reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, new Malaysian legal requirements, or relevant technological developments. The date of the most recent update is always clearly displayed at the top of this page.
For material changes — such as modifications to how we use Users' personal data or Users' rights — pgslot will provide adequate notice to active Users through:
Continued use of the pgslot platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how pgslot protects your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how pgslot manages your personal data, please contact us through the following channels. Our team is ready to assist in Bahasa Melayu:
If you are dissatisfied with how pgslot has handled your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set out under the Personal Data Protection Act 2010.
Answers to the most frequently asked questions about privacy and data protection at pgslot.
Pgslot is committed to protecting your privacy and promoting responsible gaming. Your personal data is used solely to enhance your experience on the platform and is never shared for commercial purposes without your consent. This platform is intended for users aged 21 and above in Malaysia.
Register for free in under 2 minutes, deposit a minimum of RM10 via Touch 'n Go or DuitNow, and enjoy over 1,000 games on a platform that is secure, transparent, and fully committed to the privacy of Malaysian players.
For users aged 21 and above only. Please play responsibly.